The warehouse location is determined by your shipping address and product availability.
Processing Time
Please allow 1-3 business days for us to prepare and fulfill your order before it is shipped.
Estimated Delivery Times by Region
United States: 6-15 business days*
Europe: 6-15 business days*
Canada, Australia & New Zealand: 6-16 business days*
All Other Countries: 8-20 business days*
*Please note that delivery times may be affected by customs clearance processes, which could cause occasional delays.
Let us know if you have any questions—we’re here to help!
Refunds
If your item arrives defective or doesn’t match the description, we guarantee a full refund or a free replacement.
Incorrect Address or Returned Packages
Please note that we cannot process refunds or returns for orders shipped to an incorrect address provided by the customer. Double-check your shipping details to ensure a smooth delivery!
Let us know if you have any questions—we’re here to help!
Dear Customer,
When selecting footwear, we want to ensure you have the best possible experience, and part of that involves understanding how colors may appear to you.
You might notice that the colors you see on your screen—whether browsing our website or viewing product photos—can sometimes differ from the actual color of the footwear when it arrives. This is a common occurrence, and we’d like to explain why it happens and how to approach your color choices.
On a screen, colors are created using light, which blends red, green, and blue (often referred to as RGB) to produce a wide range of shades. This digital display can shift how colors like red, yellow, orange, green, blue, indigo, or violet appear, depending on factors like your screen’s brightness, contrast, or even the lighting in your room. For example, a vibrant red might look slightly more orange, or a deep indigo could lean closer to blue, all based on these variables.
In contrast, the actual footwear is made with physical materials—leather, fabric, or synthetics—that reflect natural or artificial light differently than a screen emits it. The true color of the footwear is designed with the basic color spectrum in mind: think of classic hues like a bold red, a sunny yellow, a warm orange, a fresh green, a cool blue, a rich indigo, or a soft violet. These are the tones we aim to capture in our products. However, because screens can’t always replicate these colors perfectly, there might be a slight variation between what you see online and what you hold in your hands.
To help you choose with confidence, we recommend focusing on the core color family described in our product details (e.g., “red” or “blue”) rather than expecting an exact match to the shade on your screen. If you’re ever unsure, feel free to reach out—we’re happy to provide more details or assist you in finding the perfect hue. Our goal is for you to love the footwear you receive, both in color and style!
Warm regards,
Marije Boutique
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